360 Biometrics has provided Meru Cab Company with a web-based fingerprint identification solution, PersonID, enabling them to verify the identity of their cab drivers and enhance customer service.
Meru Cab Company is a metered radio taxi service in India, owning and operating more than 5000 cabs in Mumbai, Delhi, Bangalore and Hyderabad. It serves more than a million passengers each month. 360 Biometrics integrated its' PersonID platform with their Oracle Siebel CRM software, which is used to manage the entire life cycle of its cab drivers, including recruitment and training.
360 Biometrics' PersonID is a web-based fingerprint identification solution that identifies people using their fingerprints. As part of the company's web biometrics platform, it can function as a stand-alone system or can be integrated into any Web-based applications. The 360 Biometrics' PersonID platform, in conjunction with their Siebel system, allows Meru Cab Company to effectively track drivers by location and performance. The system captures the fingerprints and photographs of each driver, making it easier to identify blacklisted drivers. When such an individual attempts to rejoin the company, the PersonID system checks the fingerprints against the existing database and instantly indicates if the driver is blacklisted.
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