Record levels of New Zealanders sign on for voice biometrics
10 June 2015 08:31 GMT

New Zealand Inland Revenue has revealed that some 1.4 million have signed up for a voice biometrics-back contact service, saying it is the most in the world.

Revenue Minister Todd McClay, who announced figures on Wednesday, said the voice ID service had saved 15,000 hours of phone time each year.

“Every customer who calls IRD using voice ID saves around 40 seconds per call, which equates to 15,000 hours each year customers don't have to spend on the phone answering personal security questions to verify who they are," McClay said.

The voice ID biometric service was launched in January 2012.

Customers can automatically check the balance and payment dates of their IRD accounts, receive child support information, retrieve their IRD number, activate their online services account and reset passwords -- even if they call outside opening hours.