Upwire and VoiceIt partner on voice biometrics solution
07 August 2018 10:45 GMT

Communication tech firm Upwire has announced an integration with cloud-based voice biometric service provider VoiceIt.

Upwire users can now set up enrollment and verification IVR workflows using VoiceIt's API2.0 within minutes, using a single drag-and-drop module on the Upwire platform. No coding or specialist IT skills are needed.

By taking a typically code-intensive application and providing users with a single pre-built module, Upwire makes it quick and easy for anyone in an organization to harness the power of VoiceIt's cloud-based voice biometric solutions in its contact centers.

'We saw an opportunity to create a cost-effective, simple way to incorporate cutting-edge tech like voice biometrics into IVR systems without having to know a single line of code. We wanted to make it available to everyone, democratizing the technology to allow for true innovation," said Ben Brophy, CEO and co-founder of Upwire.

'When we discovered Upwire and their drag-and-drop workflow builder, we saw the value this adds to the IVR telephony market and knew we had to be part of it. We are excited to partner with Upwire to bring voice biometric security to people worldwide with a simple widget implementation only Upwire and VoiceIt can provide,' said Noel Grover, president and founder of VoiceIt Technologies.

'We loved the power of the VoiceIt APIs and we are excited to make VoiceIt's solution available to anyone in the market, regardless of your developer resources,' said Brophy. 'We welcome VoiceIt to the growing stable of sophisticated technologies that anyone can use through Upwire's drag-and-drop modules.'