Lloyds, Halifax and Bank of Scotland to use voice ID
10 October 2018 14:52 GMT

Lloyds Banking Group has introduced voice verification technology (Voice ID) to enable customers authenticate themselves with their voice during phone banking.

The service has been launched across its franchises Lloyds Bank, Halifax and Bank of Scotland.

Martin Dodd, managing director of telephone banking at Lloyds Banking Group, said: “Today we use hundreds of passwords across our connected lives, and remembering each one can be difficult.

“Voice ID makes telephone banking with us safer, quicker and easier than having to remember often cumbersome passwords, and we’re proud to have made this technology available to our customers.”

As the largest banking group in the UK, Lloyds has undertaken significant testing in advance of its launch of Voice ID, including a pilot of over 50,000 customers. The group wanted to ensure its deployment of the technology would work for its diverse customer base, including vulnerable customers.

Working with the providers of the technology – biometrics and conversational AI expert Nuance – registered customers of Lloyds Bank, Halifax and Bank of Scotland are now able to benefit from a more seamless verification process when they call their bank.

Brett Beranek, general manager of the security business for Nuance Enterprise, said: “Voice biometrics far outpaces traditional authentication because it’s safe, convenient and more effective than pins and passwords for consumers.

“It is also inherently more difficult for a fraudster to replicate an individual’s voice than it is to get their knowledge-based password.”

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