Ten Digit communications selects ID R&D solution
14 December 2018 15:19 GMT

Ten Digit Communications, a provider of a patented messaging platform that enables call-center phone lines to function as smartphones with text, call, and link and image sharing capabilities, today announced it has partnered with biometrics firm ID R&D to offer multimodal biometric authentication within Ten Digit’s TDC BRIDGE solution.

By integrating ID R&D’s AI-based biometric technology, Ten Digit can authenticate users of its Intelligent Messaging Platform, TDC BRIDGE, with zero effort required from the end user. TDC BRIDGE operates as a virtual smartphone for businesses, allowing organizations to reach everyone, everywhere directly through the user’s smartphone, irrespective of the model or operating system. Using TDC BRIDGE, company representatives can move easily between text, voice, and link and photo sharing when communicating with customers, all while having access to necessary CRM and AI systems and essential company databases. Allowing agents to instantly recognize and engage users via text, automated conversational and observational bots, or live voice or video conversation, Ten Digit provides better and more mobile customer experience all while cutting costs and increasing efficiencies.

Today’s call centers are often built on outdated voice lines and have not kept pace with the revolution ushered in by the smartphone or the preferences of smartphone users. Web chat solutions require users to be on a specific company’s website at a specific time. TDC BRIDGE allows users to connect to a business wherever they are, whenever they want, on any generic smartphone, leading to much higher penetration rates. Ten Digit’s patented software enables outdated business telephony to seamlessly integrate with new technologies to create productivity gains, increase revenues, and improve the customer experience in communicating with companies. TDC BRIDGE can be set up in a day, scales rapidly with no expensive legacy system or hardware requirements, and is fully functional without being restricted to a single app.

Whether it’s a sports fan who orders a beer by smartphone - taking a picture of his license, sharing the picture with the concession stand, texting his order, and having it delivered to his seat - or a financial services customer who orders a trade via voice app and seamlessly confirms her identity through way she swipes during the transaction, TDC BRIDGE offers enhanced customer interaction. Using ID R&D’s technology, TDC BRIDGE is now fortified by award-winning biometrics and ensures customer convenience and security from the very first contact all the way through to post-transaction follow-up.  When conversations are only on text, you can’t use personal information as validation because this information would remain in the message history indefinitely. Instead, using a selfie for verification is simple, discreet, and most importantly, very effective.

“Our mission is to let customers talk to your business as easily as they talk to their friends,” said  Gary Brandt, CEO of Ten Digit. “ID R&D’s multimodal biometric technology aligns perfectly with our vision: to provide a frictionless customer experience that is as secure as it is efficient, pleasant, and effective. Customers don’t want to feel like they’re playing a trivia game to prove who they are. With ID R&D’s technology, they can be identified simply by the way they interact with their phone. No extra effort is required. TDC BRIDGE can now offer continuous biometric authentication at the network level and increase agent productivity, reduce company costs, and most importantly, create highly satisfied customers.”

“Considering Ten Digit’s expansive market presence, ID R&D is thrilled to extend the reach of our zero-effort authentication and conversational interface to countless new users,” said Alexey Khitrov, CEO of ID R&D. “This integrated solution highlights both companies’ commitment to meet the changing expectations of tech-savvy customers by delivering easy authentication and enhanced communications without requiring changes in behavior or losing time in onerous authentication steps.”

TDC BRIDGE will integrate ID R&D’s biometric technology across three layers of authentication – keystroke analysis, facial liveness detection, and voice biometrics. TDC BRIDGE will include liveness detection that prevents facial spoofing and can distinguish a recorded or computer-generated voice from an authorized live one.