Delta: Passengers prefer biometrics
10 September 2019 17:22 GMT

Customers traveling directly to an international destinations on Delta or its partners prefer to use facial recognition technology to board, the airline has found.

Market-based testing showed that 72 percent of passengers prefer facial recognition to standard boarding, it said in a statement.

Delta has been testing biometrics for over three years – starting with optional facial recognition boarding tests at Atlanta, Detroit and New York-JFK with U.S. Customs.

In addition, Delta tested a self-service biometric bag drop at Minneapolis/St. Paul for international customers. Delta has also tested biometric boarding at Ronald Reagan Washington National Airport and has launched optional biometric check-in for all domestic Delta Sky Clubs, facilitated by Delta Biometrics.

 The airline has launched automatic check-in via the Fly Delta mobile app and a groundbreaking app that helps Delta pilots avoid turbulence for a more comfortable flight. Delta was named one of Fast Company's Most Innovative Companies Worldwide in 2018, earning the No. 6 spot among travel companies.

ustomers flying direct to an international destination on Delta or partners Aeromexico, Air France, KLM, Korean Air or Virgin Atlantic can use facial recognition technology from curb to gate to:

—Check-in at self-service kiosks in the international terminal.

—Drop checked baggage at the counters in the international terminal.

—Serve as identification at the TSA checkpoint.

—Board an international flight at any gate in Concourse F, as well as international flights departing from Concourse E.

—Go through U.S. Customs for international travelers arriving into the U.S.

Based on recent, third-party customer insight research at ATL Concourse F, 70 percent found the curb-to-gate facial recognition experience appealing after traveling this way. This experience is also rolling out at DTW.

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