Nomidio launches biometric authentication for live chat
02 September 2020 17:58 GMT

Nomidio has said its ‘Identity-as-a-Service’ biometric authentication system will be generally available for deployment in live chat scenarios, in addition to voice calls and websites, ensuring individuals have a simple and smooth log-on experience no matter how they choose to interact with a business.

Now, when a customer begins a live chat experience with a business they can present either their face or voice, which Nomidio matches to the individual’s encrypted digital identity information stored securely by Nomidio. The move supports the development of chat as an increasingly popular and cost-effective customer service channel.

Nomidio is a fully cloud service hosted on Amazon’s AWS Marketplace and is already natively integrated with ‘Connect’, Amazon’s cloud contact centre solution as well as with Avaya’s market-leading contact centre platform. Integrating Nomidio for live chat sessions is simple with an API approach that can easily connect to any chat provider. 

Ben Todd, Vice President, Worldwide Sales at Nomidio commented: “Chat is an important medium for providing customer service but today there’s a problem. Before an agent can discuss any confidential information they must first ask the customer to authenticate, often requiring a manual password log-on or even a phone call. With Nomidio, your face or your voice becomes your password, however you choose to interact with an organisation.”

The service is unique because individuals can store their personal identity information just once with Nomidio and then easily log-on to any business that subscribes to Nomidio. This approach reduces the propagation of Personally Identifiable Information (PII) and reduces GDPR risk for businesses by relieving them of the complex, specialist task of securing customer credentials.

The world urgently needs a new approach to identity authentication that reduces reliance on passwords and prevents the propagation of people’s personally identifiable information. In fact, according to Nomidio’s State of Identity 2020 study, more than 39 different organisations already store the average Briton’s personal data, contributing to frequent data breaches and identity theft.

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