Vision-Box deploys contactless passenger experience for Emirates
27 October 2020 16:22 GMT

Vision-Box, a leader in biometrics seamless travel, has announced the implementation of an integrated Biometric experience for Emirates Airline at Terminal 3 of the Dubai International Airport.

Vision-Box’s Orchestra Digital Identity Management Platform - a state-of-the-art touchless and contactless passenger processing at the airport to provide passenger safety and security in response to the covid-19 pandemic. Vision-Box’s contactless technology will offer a sophisticated traveler experience, comprising an identification, clearance, and safety monitoring environment. The new infrastructure offers a suite of digital tools that reduces or eliminates passenger contact with touchscreen surfaces, and physical interaction with airport and airline staff, thus providing a safe travel experience.

Some of the key automated features of the Orchestra Platform provided for Emirates passengers include:

Touchless identification using facial biometrics
Contactless security checks for clearance
Digital travel document authentication – eliminating the need for carrying paper documents
Touchless lounge access
Touchless boarding

The Orchestra™ Digital Identity Management Platform removes the time-consuming task of manual identification, meaning that passengers do not need to physically interact with potentially exposed touchpoints or exchange travel documents manually at counters. This also reduces long waits at checkpoints and curtails crowding at clearance hotspots, allowing passengers to navigate the airport a lot quicker and safely without the need for interacting with other people, thereby reducing the transmission and exposure to pathogens.

Vision-Box and Emirates reaffirmed their mutual commitment by signing a long-term agreement to deploy and advance a digital shift in passenger operations at Dubai Airport and beyond, aimed at keeping travelers and staff safe. Advanced touchless biometrics and contactless clearance technology used at Terminal 3 shifts the passenger clearance process from a manual interaction to one of minimal physical contact with automated self-service devices.

Using the award-winning Vision-Box Orchestra Digital Identity Management Platform, Emirates is optimising traveler flow and passenger processing through security and clearance checks being performed in less time. Facial recognition biometrics offers the highest level of traveler identity security and significant improvements over traditional manual and touch-based identification procedures in terms of hygiene, accuracy and privacy protections.

The collaboration with Emirates is the result of a successful 4-year trial of digital identification technology, when one of the world’s leading airlines selected Vision-Box as the key technology provider and partner to deliver a One-ID end-to-end biometric solution that complies with all international security and privacy standards.

In March 2019, Emirates launched its Biometric Path for select passengers at Dubai Airport T3. Travelers who chose to opt-in, enrolled their facial biometrics during the check-in process to generate their unique One-ID Single Identification Token. This digital enrollment allowed passengers to be automatically recognised and allowed for contactless passage through border control, boarding, and Emirates lounge access using eGates.

The new partnership with Vision-Box will now expand the enhanced contactless traveler experience to all Emirates Airline passengers. The agreement also covers an Emirates Group Enterprise wide framework that will allow enhanced contactless access security measures to be deployed across all of the Emirate Group companies and affiliates.

Miguel Leitmann, the CEO of Vision-Box said “The need for touchless identity management and seamless passenger flow management is the new reality. As air travel dynamics have evolved under the covid-19 pandemic, the importance of a safe contactless passenger experience is paramount to the industry’s revival. Emirates has been one of the first in the world to recognise the need for contactless digital technology for passenger safety and have sought to swiftly implement the most advanced technology with Vision-Box’s touchless and contactless technology. With this combined with Orchestra, our smart passenger flow management platform, Emirates is fully equipped to offer revolutionary world class contactless experience for passengers navigating though the airport.

We are excited to build this partnership with Emirates and together deliver safe, secure and seamless experiences to the millions of travelers who chose to fly with Emirates.”

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