American Airlines trials biometric boarding at DFW
18 March 2021 17:04 GMT

American Airlines is expanding a touchless bag drop trial across most terminals at Dallas Fort Worth International Airport (DFW).

Introduced last year at DFW and Ronald Reagan Washington National Airport (DCA), customers who choose to enroll in the trial will be able to test biometric technology to drop their bags without searching for their physical ID or boarding pass.

The airline will expand the touchless technology trial to gain entrance to an Admirals Club at DFW later this year and consider additional airport touchpoints going forward.

Admirals Club lounges currently offer touch-free ways to read the news or enjoy magazines — which are free to download when visiting the Admirals Club — and then take along the journey. They can be accessed via QR code or read.aa.com after connecting to the free Admirals Club Wi-Fi signal. Later this spring, American plans to introduce mobile ordering in select Admirals Club lounges.

Insights from these trials will inform future tests to create touchless waypoints throughout the customer’s entire airport experience, including a test of biometric domestic boarding in collaboration with DFW later this year.

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