South African bank deploys Nuance voice biometrics
04 February 2015 16:37 GMT

Investec is the first financial institution in South Africa to deploy Nuance’s voice biometrics solution.

Voice recognition and authentication firm Nuance has revealed that South African bank Investec has deployed its biometric software, with bank customers now able to be verified simply by the sound of their voice rather than through PINs and passwords.

Investec, in partnership with OneVault, a South African-based, specialist voice biometric company, now becomes the first financial institution in South Africa to deploy Nuance’s voice biometrics solution.

While previously clients calling in to the bank had to answer security questions to confirm their identity, Nuance’s voice biometrics solution verifies the identity of the client through a natural conversation with a bank representative.

The FreeSpeech technology analyzes the client’s voice to compare it with their unique voiceprint on file. The system signals the Investec representative when the client’s identity has been confirmed so the client’s query or request can be resolved..

“We are excited to be on the forefront of this game changing technology,” said Craig West, head of Investec’s Global Client Support Centre (CSC). “Voice biometrics allows us to offer our clients an unprecedented experience, streamlining the banking process while also offering unsurpassed security.”

Nuance’s voice biometrics solutions have been adopted globally by other financial institutions including Barclays Wealth & Investment Management, ING Netherlands, Tangerine Bank, Tatra Banka, TD Waterhouse, Turkcell, T-Mobile and Vanguard.

Robert Weideman, executive vice president and general manager of the Nuance Enterprise Division, said: “The customer service landscape is changing rapidly and it’s become clear that PINS and passwords are creating gaps in both security and customer experience when it comes to authentication

“By turning to voice biometrics, Investec has joined the ranks of other organizations worldwide that are utilizing an effective solution that offers a more natural and intuitive experience.”