Aculab launches voice solution
07 August 2018 10:46 GMT

Aculab, a provider of development APIs for voice, fax, speech and SMS, has announced the launch of its biometric speaker verification system.

Aculab's voice biometric system, is designed to enable its customers to add voice authentication solutions to any business application. VoiSentry will provide companies with the ability to quickly and cost-effectively add speaker verification functionality to their applications, whether on-premise or for cloud-based delivery. As a result, businesses using such solutions will be able to replace costly, time-consuming and frustrating, inquisition-like identity verification processes, simply by allowing their customers to authenticate with their voice.

"Regardless of the customer interaction channel, users want an unobtrusive and intuitive customer experience without having to compromise on security. At the same time, across all market sectors, businesses have to compete in terms of that interaction, while fulfilling an overarching obligation to provide the highest levels of security of access to user data, accounts and services. With such compelling imperatives, businesses have never been more in need of solutions that proactively enable them to tackle the issues," states David Samuel, Managing Director at Aculab.

"VoiSentry is designed as a scalable speaker verification system that is simple to install and integrate and can be deployed on the customers platform of choice," explains Ian Colville, Product Manager at Aculab. "Interaction with Aculab's system is via the VoiSentry API, which facilitates ready integration with any IVR, self-service, or contact centre solution."

VoiSentry is engaged for enrolment and verification, leaving the solution with full scope to cater for individual businesses' needs. That means they can readily enable unique services to be provided on a per client basis, with a return on investment across a range of metrics, which is the essence of cloud-based services provision," elaborates Colville.